Step 1. Talk to us first
If something about your mortgage experience is not right, please reach out so we can fix it. Most issues are easy to clear up with a quick conversation.
Email: travis@travis.mortgage
Phone: (207) 615-7770
Mail: Vision Mortgage, LLC, 352 Warren Ave, Suite 6, Portland, ME 04103
We acknowledge written complaints within five business days and aim to provide a full response within 30 days.
Step 2. State regulators
If your concern is not resolved, you may contact the state agency that licenses us in your state.
Maine
Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333
maine.gov/pfr/consumercredit
Florida
Florida Office of Financial Regulation
flofr.gov
Step 3. Federal regulator
You can also file a complaint with the Consumer Financial Protection Bureau: